It turns out the program had opened up its own webserver on the client's machine as soon as Apache went down and in the process made it impossible for the client, a large provider of business software, to restart its proper website. Equally vexing, people who tried to visit the client's website during the 10-hour outage received a message advertising TeamViewer, a maker of widely used software for remotely managing PCs and servers.Īfter 90 minutes of troubleshooting, Nash traced the problem to TeamViewer, which he used to remotely administer the client's servers. On Thursday morning, IT consultant Paul Nash received an urgent call from a client whose Apache webserver had crashed the previous night and inexplicably wouldn't restart.
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